E-mails and virtual meetings have revolutionized the way we conduct business. People are learning the rules of "netiquette," and can now email without offending the readers with all CAPS or annoying them with the overuse of emoticons!
But where does texting fit into the equation? Yes, it is instant, and efficient, but the biggest pitfall that we see is the lack of a paper trail.
Admittedly, many of us are trying to be green, and do more in less time, but is texting a good workplace practice?
Lately, we have been receiving more and more text messages related to work. We have heard recruiters and management complain that employees are texting in to report absences or appointment changes. Texts are harder to read, difficult to save, and add an extra layer when we need to print them out or forward them. Sometimes you just need a paper trail!
Although texts are great for letting someone know you are running late for a meeting, or communicating with friends or family members, we believe that lengthy, confidential, or contractually-oriented messages just don't work on a Smartphone.
1. Turn off alerting pings of incoming messages when you are in meetings
2. Turn off sound to prevent tapping as you text outgoing messages
3. Know your audience and their preferred mode of communication, e.g., text, e-mail, voicemail, instant message
4. Use abbreviations your audience will understand
5. If using voice-to-text feature (i.e., Siri), check it for accuracy before sending
6. Be aware of information that should not be distributed to others
7. Look to see if anyone else is in the message group
8. Learn your company's policy regarding texting in the workplace.
Please let us know if you agree or not! And please respond don't text your response; respond below in the comments section!